HDFC Bank Credit Card Customer Care

Official HDFC Bank credit card helpline numbers, how to block a lost card, email and escalation to the RBI Ombudsman.

Checked 28 September 2026 · Source: www.paisabazaar.com, www.bankbazaar.com

Credit card phone banking (24x7)

1800 202 6161 / 1860 267 6161

Always verify numbers on the back of your card

HDFC Bank credit card helpline numbers

Service	Number
Credit card phone banking (24x7)	1800 202 6161 / 1860 267 6161
General toll-free	1800 1600 / 1800 2600
Calling from abroad (chargeable)	+91 22 6160 6160 (bankbazaar lists +91 22 6160 6161 - verify)
WhatsApp banking	70700 22222
Complaints toll-free	1800 258 3838
Credit card grievance (Mon-Fri 9:30-17:30)	044 2362 5600

Email, chat & WhatsApp

customerservices.cards@hdfcbank.com (third-party listing); Eva chatbot on website

Stay safe: only use numbers from the back of your card, your statement or the bank’s own website/app. Fake “customer care” numbers on search results and social media are a common fraud. Bank staff will never ask for your OTP, CVV, PIN or full card number.

How to block a lost or stolen HDFC Bank card

SMS ’Block Credit Card <last 4 digits>’ to 7308080808 from registered mobile; NetBanking > Cards > Credit Cards > Request > Credit Card Hotlisting; HDFC Bank MobileBanking/MyCards app > Hotlist/Block card; phone banking 1800 202 6161 / 1860 267 6161

Block instantlyApp / net banking card controls, SMS or IVR — whichever is fastest.
Report unauthorised transactionsDispute each one with the bank within 3 working days for zero liability.
File a police complaint if stolenCyber fraud: report at cybercrime.gov.in or call 1930.
Request a replacementA new card number is issued; update auto-pays and saved cards.

Complaint & escalation path

Customer careRaise the complaint by phone, email or app and note the reference number.
Grievance / nodal officerEscalate through the bank’s grievance redressal page if unresolved.
RBI Integrated OmbudsmanIf no reply in 30 days or you are unhappy with it, complain free at cms.rbi.org.in or call 14448.

Service timelines RBI requires

Situation	Rule
Card closure request	Within 7 working days, else ₹500 per day compensation to you
Unsolicited card or upgrade billed	Charges reversed plus penalty of twice the amount
Credit balance above ₹5,000 / 1% of limit	Refunded to your bank account within 3 working days on request
Bureau correction after settlement	Within 30 days

Fraud & your liability

RBI circular ’Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions’, RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18, dated 6 Jul 2017.
Zero liability: (a) bank’s contributory fraud/negligence/deficiency, regardless of reporting; (b) third-party breach where customer notifies within 3 working days.
Limited liability (third-party breach reported in 4–7 working days): lower of transaction value or cap — BSBD ₹5,000; savings/PPI/gift cards/small MSME ₹10,000; credit cards with limit up to ₹5 lakh and large business accounts ₹25,000.
Reported beyond 7 working days: liability per bank’s board-approved policy.
Shadow credit of disputed amount within 10 working days of notification; complaint resolved within 90 days; burden of proving customer liability lies on the bank.

Frequently asked questions

What is the HDFC Bank credit card customer care number?

Credit card phone banking (24x7): 1800 202 6161 / 1860 267 6161; General toll-free: 1800 1600 / 1800 2600; Calling from abroad (chargeable): +91 22 6160 6160 (bankbazaar lists +91 22 6160 6161 - verify).

How do I block a lost HDFC Bank credit card?

What if HDFC Bank does not resolve my complaint?

Escalate to the bank’s grievance redressal/nodal officer. If there is no reply within 30 days or you are not satisfied, file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in (or call 14448).

Am I liable for fraudulent transactions?

Not if you report within 3 working days of being alerted (zero liability). Reporting within 4–7 working days caps liability at ₹25,000 for cards with limits up to ₹5 lakh. The bank must provisionally credit the amount within 10 working days.

Details compiled from HDFC Bank’s official pages (www.paisabazaar.com, www.bankbazaar.com, cleartax.in, cardinsider.com, www.hdfc.bank.in) and reputable sources on 28 September 2026. FinancePortal is not affiliated with HDFC Bank; confirm on the issuer’s website.