ICICI Bank Credit Card Customer Care
Official ICICI Bank credit card helpline numbers, how to block a lost card, email and escalation to the RBI Ombudsman.
Checked 28 September 2026 · Source: www.icici.bank.in, www.paisabazaar.comICICI Bank credit card helpline numbers
| Service | Number |
|---|---|
| Toll-free (24x7) | 1800 1080 |
| Chargeable | 1860 120 7777 |
| Domestic customers travelling overseas | +91 22 3366 7777 |
| Fraud reporting | 1800 2662 |
| Amazon Pay ICICI card | 1800 102 0123 (paisabazaar) |
| NRI (examples) | USA 1-866-424-2448; UAE 971-800-09114001; Singapore 65-800-1012553 (paisabazaar) |
Email, chat & WhatsApp
customer.care@icici.bank.in (official page); antiphishing@icici.bank.in; WhatsApp banking via iMobile/official number
How to block a lost or stolen ICICI Bank card
iMobile Pay > Cards & Forex > Credit Cards > Block Card (temporary or permanent); Internet Banking > Credit Cards > Block/Hotlist; call 1800 1080 IVR. SMS ’BLOCK <last 4 digits>’ to 9215676766 is reported by third-party sites — confirm on the bank’s website
- Block instantlyApp / net banking card controls, SMS or IVR — whichever is fastest.
- Report unauthorised transactionsDispute each one with the bank within 3 working days for zero liability.
- File a police complaint if stolenCyber fraud: report at cybercrime.gov.in or call 1930.
- Request a replacementA new card number is issued; update auto-pays and saved cards.
Complaint & escalation path
- Customer careRaise the complaint by phone, email or app and note the reference number.
- Grievance / nodal officerEscalate through the bank’s grievance redressal page if unresolved.
- RBI Integrated OmbudsmanIf no reply in 30 days or you are unhappy with it, complain free at cms.rbi.org.in or call 14448.
Service timelines RBI requires
| Situation | Rule |
|---|---|
| Card closure request | Within 7 working days, else ₹500 per day compensation to you |
| Unsolicited card or upgrade billed | Charges reversed plus penalty of twice the amount |
| Credit balance above ₹5,000 / 1% of limit | Refunded to your bank account within 3 working days on request |
| Bureau correction after settlement | Within 30 days |
Fraud & your liability
- RBI circular ’Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions’, RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18, dated 6 Jul 2017.
- Zero liability: (a) bank’s contributory fraud/negligence/deficiency, regardless of reporting; (b) third-party breach where customer notifies within 3 working days.
- Limited liability (third-party breach reported in 4–7 working days): lower of transaction value or cap — BSBD ₹5,000; savings/PPI/gift cards/small MSME ₹10,000; credit cards with limit up to ₹5 lakh and large business accounts ₹25,000.
- Reported beyond 7 working days: liability per bank’s board-approved policy.
- Shadow credit of disputed amount within 10 working days of notification; complaint resolved within 90 days; burden of proving customer liability lies on the bank.
Frequently asked questions
What is the ICICI Bank credit card customer care number?
Toll-free (24x7): 1800 1080; Chargeable: 1860 120 7777; Domestic customers travelling overseas: +91 22 3366 7777.
How do I block a lost ICICI Bank credit card?
iMobile Pay > Cards & Forex > Credit Cards > Block Card (temporary or permanent); Internet Banking > Credit Cards > Block/Hotlist; call 1800 1080 IVR. SMS ’BLOCK <last 4 digits>’ to 9215676766 is reported by third-party sites — confirm on the bank’s website
What if ICICI Bank does not resolve my complaint?
Escalate to the bank’s grievance redressal/nodal officer. If there is no reply within 30 days or you are not satisfied, file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in (or call 14448).
Am I liable for fraudulent transactions?
Not if you report within 3 working days of being alerted (zero liability). Reporting within 4–7 working days caps liability at ₹25,000 for cards with limits up to ₹5 lakh. The bank must provisionally credit the amount within 10 working days.
Details compiled from ICICI Bank’s official pages (www.icici.bank.in, www.paisabazaar.com, www.loansjagat.com) and reputable sources on 28 September 2026. FinancePortal is not affiliated with ICICI Bank; confirm on the issuer’s website.